Cancellation policy

Membership Terms & Early Termination

The Membership requires a minimum commitment of six (6) months. Kluttel allocates personnel, production capacity and resources in reliance on this commitment.

If the Client elects to terminate before completion of the Minimum Term, services will cease and the Membership will permanently terminate; unused months do not remain available for future use. Fees already paid are non-refundable. The Client will be responsible for an Early Termination Fee equal to 50% of the remaining unpaid Membership fees, representing reasonable compensation for reserved capacity, staffing commitments, front-loaded work and lost margin, and not a penalty.

This fee will not apply where termination results from an uncured material breach by Kluttel.

Subscription Cancellation Policy

You can cancel your subscription at any time before your next scheduled renewal.

To cancel your subscription, please contact our customer support team and request cancellation. Please provide your order or subscription details so we can assist you.

Automatic Cancellation

Your subscription may also be automatically cancelled if a recurring payment fails multiple times and cannot be successfully processed. If the maximum number of payment attempts is reached without a successful payment, the subscription will be automatically cancelled.

After Cancellation

Once your subscription is cancelled, no new recurring orders or charges will be made for future billing cycles.

If a payment has already been processed and an order has already been created, cancelling your subscription will not automatically cancel or refund that order. Please contact us as soon as possible if you need help with an order that has already been charged.

If available, you may also contact us to request a pause instead of cancelling your subscription.